Terms and Conditions

Last Updated: February 2026

Company Details:

Horamundi FZCO

Silver Tower, DMCC

Dubai, United Arab Emirates

1. INTRODUCTION & ACCEPTANCE

These Terms and Conditions (“Terms”) govern your use of the Horamundi website and services. Horamundi operates as a specialist in haute horlogerie as a focus. We also offer gems, peals, accessories and works of art, providing private collectors’ advisory, authentication, curation, acquisition, and consignment services for investment-grade collectible items.

By accessing our website, engaging our services, or purchasing products through our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Horamundi is registered and operates from Silver Tower, DMCC, Dubai, United Arab Emirates. All transactions and disputes are governed by the laws of the United Arab Emirates.

2. DEFINITIONS

“We,” “Us,” “Our,” “Horamundi”: Refers to Horamundi FZCO and its officers, employees, and authorized agents.
“You,” “Your,” “Client,” “Customer”: Refers to the individual or entity accessing our website or engaging our services.
“Services”: Includes authentication, advisory, curation, acquisition, consignment, and sale of timepieces.
“Timepiece(s)”: Refers to watches, clocks, and related horological products.
“Website”: Refers to horamundi.com and all associated digital platforms.

3. ELIGIBILITY & AGE RESTRICTION

You must be at least 18 years of age to use this website or engage our services. By using our website, you represent and warrant that you are of legal age and have the legal capacity to enter into binding contracts.

Minors under the age of 18 are prohibited from registering as users, making purchases, or engaging in transactions on our platform.

4. SERVICES PROVIDED

4.1 Private Collectors’ Advisory

We provide discreet expertise for collectors of investment-grade timepieces, including:

Authentication and provenance verification
Collection curation and strategic advisory
Market intelligence and valuation
Acquisition sourcing (off-catalog rarities, diplomatic commissions, independent complications)
Certification of gems through GIA, SSEF, or Gubelin labs.

4.2 Consignment Services

We partner with collectors, traders, auction platform and other specialists to evaluate, authenticate, and facilitate the sale of your object through our global network.

4.3 Sales & Acquisitions

Selected timepieces, pearls, gems, accessories or works of art are available for purchase through our website. All sales are subject to availability, pricing, and the terms outlined herein.

5. CONSIGNMENT TERMS

5.1 Consignment Agreement

Consignment services are governed by a separate written agreement between Horamundi and the consignor. The consignment agreement will specify:

Commission rates
Reserve prices (if applicable)
Duration of consignment period
Authentication and condition reporting procedures
Payment terms upon sale

5.2 Ownership & Risk

Title to consigned items remains with the consignor until sale is completed and payment is received. Horamundi maintains comprehensive insurance coverage for consigned items while in our possession.

5.3 Authentication & Condition

All consigned timepieces, gems, accessories or artworks undergo thorough authentication and condition assessment by Horamundi team of specialists and external specialists when needed. We reserve the right to decline consignment of any timepiece, pearl, gem, accessories or works of art that does not meet our authentication standards.

5.4 Marketing & Representation

Horamundi may photograph, market, and represent consigned items through our website, social media, and partner networks. All marketing materials remain the intellectual property of Horamundi.

6. PRICING & PAYMENT

6.1 Pricing

All prices are listed in USD, EUR, or AED unless otherwise stated
Prices are subject to change without notice
Displayed prices are final and include applicable fees unless otherwise specified
VAT and customs duties (where applicable) are the responsibility of the buyer

6.2 Accepted Payment Methods

We accept the following payment methods:

Bank wire transfer (preferred for high-value transactions)
Credit/Debit cards (Visa, MasterCard, American Express)
Cryptocurrency (through Pallapay)

6.3 Payment Security

All credit card transactions are processed through PCI-DSS compliant payment gateways. We do not store credit card information on our servers.

6.4 Payment Confirmation

You will receive email confirmation of payment within 1-2 business days. Transaction records should be retained for your records.

7. SHIPPING & DELIVERY

7.1 Shipping Methods

All timepieces are shipped via fully insured, trackable courier services of FERRARI LOGISTICS, our logistic partner also operating from the DMCC.

7.2 Shipping Costs

UAE Domestic: Complimentary for orders above USD 5,000
GCC Region: Complimentary for orders above USD 10,000
International: Shipping costs calculated at checkout based on destination and value

7.3 Delivery Timeframes

UAE: 1-2 business days after shipment
GCC: 2-3 business days after shipment
International: 3-7 business days after shipment (subject to customs clearance)

7.4 Customs & Import Duties

International buyers are responsible for all customs duties, taxes, and import fees levied by their country. Horamundi is not responsible for delays caused by customs clearance.

7.5 Risk of Loss

Risk of loss transfers to the buyer upon delivery and signature confirmation.

8. AUTHENTICATION & CONDITION DISCLOSURE

8.1 Authentication Guarantee

Horamundi guarantees the authenticity of all items sold through our platform. Each timepiece undergoes rigorous authentication by certified specialists with decades of combined experience.

8.2 Condition Reports

Detailed condition reports are provided for all objects we offer, including:

For watches:

Movement condition and service history
Case and bracelet condition
Originality of components
Presence of box, papers, and accessories

For gems, pearls & Jewellery:

Certificates and reports
Invoices when available
Detailed video and photo

For works of art:

External expertise when available
Provenance
Anonymous Gallery or auction invoices
Detailed photography reports

8.3 Vintage & Pre-Owned Timepieces

Vintage and pre-owned timepieces are sold “as described” in condition reports. Normal wear consistent with age is expected and does not constitute a defect.

9. RETURNS & REFUNDS

9.1 Return Window

Buyers may return timepieces within 7 calendar days of delivery, provided:

The timepiece is returned in the exact condition received
All original packaging, papers, and accessories are included
The timepiece has not been worn, sized, or altered in any way
Return request is initiated via email within the 7-day period

9.2 Non-Returnable Items

The following are non-returnable:

Custom or bespoke timepieces
Timepieces sold “as-is”
Gift certificates and advisory services

9.3 Return Shipping

Buyer’s Remorse: Return shipping is at the buyer’s expense and risk
Defective/Misrepresented Items: Horamundi bears all return shipping costs if the timepiece is materially different from its description or is defective upon arrival

9.4 Refund Processing

Once the returned timepiece is received and inspected:

Full refund (minus shipping costs, if applicable) will be processed within 10-14 business days
Refunds are issued to the original payment method
Deductions may apply if the timepiece is returned damaged or with missing components

9.5 Exchanges

Exchanges are evaluated on a case-by-case basis. Please contact us at info@horamundi.com to discuss exchange options.

10. WARRANTY & SERVICE

10.1 Mechanical Warranty

Horamundi provides a 12-month mechanical warranty on all timepieces sold, under a “normal wear and use” covering:

Movement defects arising from normal use
Factory servicing (if required due to mechanical failure)

10.2 Warranty Exclusions

The warranty does not cover:

Damage from misuse, accidents, or unauthorized servicing
Normal wear and tear (straps, gaskets, crystals)
Water damage (unless explicitly warranted as water-resistant)
Cosmetic damage to case, dial, or bracelet

10.3 Service & Maintenance

Horamundi offers ongoing service and maintenance through our network of certified watchmakers. Service costs are provided upon request.

11. INTELLECTUAL PROPERTY

All content on the Horamundi website, including text, images, logos, photography, and design, is the intellectual property of Horamundi and is protected by international copyright laws.

You may not:

Reproduce, duplicate, or copy website content without written permission
Use Horamundi branding or imagery for commercial purposes
Scrape, data-mine, or automatically extract content from our website

12. PROHIBITED USES

You agree not to use our website or services to:

Engage in fraudulent transactions or money laundering
Violate any UAE, international, or local laws
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Harass, defame, or harm other users or Horamundi staff
Submit false or misleading information
Resell products as a dealer without written authorization from Horamundi

Horamundi reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

13. PRIVACY & DATA PROTECTION

13.1 Data Collection

We collect personal information necessary to process transactions, including:

Name, address, email, phone number
Payment information (processed via secure third-party gateways)
Browsing behavior via cookies and analytics

13.2 Data Usage

Your data is used solely for:

Processing orders and providing services
Communicating about your orders or inquiries
Marketing (only with your explicit consent)

We do not sell, share, or disclose your personal information to third parties except as required by law or to fulfill services (e.g., shipping, payment processing).

13.3 Data Security

We employ industry-standard security measures, including SSL encryption and secure servers, to protect your data. However, no online transmission is 100% secure.

13.4 Cookies

Our website uses cookies to enhance user experience and track website analytics. You may disable cookies in your browser settings, though this may affect website functionality.

13.5 Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request data portability

14. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites (auction houses, partner retailers, social media). Horamundi is not responsible for the content, privacy practices, or terms of service of third-party websites.

Any transactions or interactions with third parties are solely between you and the third party.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by UAE law:

Horamundi is not liable for indirect, incidental, or consequential damages arising from your use of our website or services
Our total liability for any claim shall not exceed the purchase price of the timepiece in question
We do not warrant uninterrupted, error-free, or secure website access
Services and products are provided “as is” without warranties beyond those explicitly stated

16. INDEMNIFICATION

You agree to indemnify and hold harmless Horamundi, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Your misuse of our services or website

17. FORCE MAJEURE

Horamundi is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

Natural disasters, pandemics, or acts of God
War, terrorism, or civil unrest
Government actions, sanctions, or embargoes
Strikes, labor disputes, or supply chain disruptions

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction over any disputes.

18.2 Dispute Resolution

In the event of a dispute, we encourage resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through:

Mediation (preferred)
Arbitration in Dubai under DIFC-LCIA rules (for high-value disputes)
Litigation in the courts of Dubai (as a last resort)

19. OFAC & SANCTIONS COMPLIANCE

Horamundi complies with all UAE and international sanctions laws. We do not provide services or products to individuals or entities in OFAC-sanctioned countries or those appearing on sanctions lists.

By using our services, you represent that you are not located in, or acting on behalf of, any sanctioned jurisdiction or entity.

20. MODIFICATIONS TO TERMS

Horamundi reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website.

Your continued use of our website or services following any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

21. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under UAE law, the remaining provisions shall continue in full force and effect.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any consignment or sale agreements, constitute the entire agreement between you and Horamundi, superseding any prior agreements or understandings.

23. CONTACT INFORMATION

For questions, concerns, or requests regarding these Terms, please contact:

Horamundi

Silver Tower, DMCC

Dubai, United Arab Emirates

Email: info@horamundi.com

Phone: +971 56877 88 11

Website: horamundi.com